Return Policy

30-Day Return Policy

At HaulPro Forklift and Material Handling, we are committed to providing our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we offer a hassle-free 30-day return policy on most items.

1. Eligibility for Returns

• Items must be returned within 30 days from the date of purchase.
• Returns are only accepted for unused, unopened, and undamaged products.
• Products must be in their original packaging with all accessories, manuals, and documentation.

2. Non-Returnable Items

The following items are not eligible for return:

• Custom or special orders.
• Used or damaged items.
• Items marked as “final sale” or “non-returnable” at the time of purchase.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at [email/phone] with your order number and the item(s) you wish to return.
2. Return Authorization: You will receive a Return Authorization (RA) number from our team. This must be included with the returned items.
3. Ship the Item: Carefully package the product, include the RA number, and ship it back to the address provided by our customer service team.

4. Return Shipping

• Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with the order.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over $50 to ensure your return is safely received.

5. Refund Process

Once we receive and inspect the returned item(s):

• Refund: A refund will be issued to the original payment method within 7-10 business days.
• Restocking Fees: A restocking fee of up to 15% may apply to returned items, depending on the condition of the product.

6. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of receipt to request a replacement or refund. We will cover the return shipping costs for damaged or defective items.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

8. Contact Us

For any questions regarding returns or to initiate a return, please contact our customer service team at: